Cash on Delivery
At Urban Arc Furniture, we understand the importance of providing flexible payment options to our customers. To offer convenience and ease of purchase, we provide the option of Cash on Delivery (COD) for eligible orders. This policy outlines the guidelines and important information regarding COD transactions.
1. Eligibility for Cash on Delivery:
COD is available for certain orders based on factors such as the order value, delivery location, and other criteria determined by Urban Arc Furniture. During the checkout process, you will be notified if COD is available for your specific order.
2. Payment Process:
When you select Cash on Delivery as your payment method, you will be required to pay the total order amount in cash to the delivery person at the time of product delivery. Please ensure that you have the exact amount ready to avoid any inconvenience.
To ensure a smooth COD transaction, our delivery person will verify your order details, including the items and their quantities, before collecting the payment. Please cooperate with our delivery personnel and provide accurate information to facilitate the verification process.
4. Order Confirmation:
After placing your order and selecting COD as the payment method, you will receive an order confirmation email or SMS containing the details of your purchase. This confirmation serves as proof of your order and will be required during the delivery process.
5. Delivery Process:
Once your order is confirmed and processed, our delivery team will schedule a delivery date and time based on your availability and our delivery schedule. Our team will contact you to inform you about the estimated delivery time. Please ensure that the delivery address and contact information provided during checkout are accurate and accessible.
6. Cancellation or Modification of COD Orders:
If you wish to cancel or modify your COD order, please contact our customer support team as soon as possible. Changes may not be possible if the order has already been dispatched for delivery or is in transit.
7. Refunds and Returns:
In the event that you wish to return an item purchased through COD, our standard return policy will apply. Please refer to our Returns Policy for detailed instructions and information on eligibility for refunds or exchanges.
8. Limitations and Disclaimers:
Please note that Cash on Delivery is subject to availability and may not be available for all orders or locations. Additionally, there may be certain order value limits or restrictions on COD for specific products or during promotional periods. We reserve the right to modify or discontinue the COD service at any time without prior notice.
9. Contact Us:
If you have any questions or concerns regarding our Cash on Delivery policy, please contact our customer support team. We are here to assist you and provide further clarification as needed.
Please note that this Cash on Delivery policy is subject to change without prior notice. We recommend reviewing it periodically for any updates.