Thank you for choosing Urban Arc Furniture for your furnishing needs. We strive to provide exceptional service and ensure that your shopping experience is convenient and hassle-free. This Shipping Policy outlines important information regarding the shipping of your furniture purchases.
Shipping Methods and Timeframes:
We offer various shipping methods to cater to your preferences and the size of your order. The available options may include standard shipping, expedited shipping, or white-glove delivery. The specific shipping methods and timeframes will be displayed during the checkout process based on your location and the items in your cart.
Once you place an order, our team will process it promptly. Order processing involves verifying the availability of the items, conducting quality checks, and preparing them for shipment. Please note that custom or made-to-order items may require additional processing time, as indicated on the product page.
The shipping costs will be calculated based on the dimensions, weight, destination, and shipping method of your order. During the checkout process, you will be provided with an accurate shipping cost estimate. Please review this information before finalizing your purchase.
We understand the importance of staying informed about the status of your shipment. Once your order is shipped, we will provide you with a tracking number or a link to track your package. You can use this information to monitor the progress of your delivery.
For standard shipping, your order will be delivered to your doorstep or the designated shipping address. If you have selected white-glove delivery, our professional delivery team will handle the entire process, including assembly and placement of the furniture in your desired room. Please ensure that the delivery address and contact information provided during checkout are accurate and accessible.
Damaged or Lost Shipments:
We take utmost care in packaging and handling your orders to ensure they reach you in perfect condition. In the rare event that your shipment arrives damaged or is lost during transit, please contact our customer support team within [mention timeframe, e.g., 48 hours] of receiving the delivery. We will work diligently to resolve the issue and arrange for a replacement or refund, as appropriate.
Change of Shipping Address:
If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
Returns and Exchanges:
For information regarding returns and exchanges, please refer to our Returns Policy, which provides detailed instructions on how to initiate the process and any applicable terms and conditions.
If you have any further questions or concerns regarding our Shipping Policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Please note that this shipping policy is subject to change without prior notice. We recommend reviewing it periodically for any updates.