Return and Refund

At Urban Arc Furniture, we strive to ensure your complete satisfaction with every purchase you make from us. We understand that there may be instances where you need to return a product or seek a refund. This Return and Refund Policy outlines the guidelines and procedures for returning items and requesting refunds.

1. Eligibility for Returns and Refunds:

We accept returns and process refunds for eligible products based on certain conditions. To be eligible for a return and refund, please ensure that:

  • The item is in its original condition, unused, and free from any damages or signs of wear.
  • The request for return/refund is made within the specified time frame, which is generally 14 days from the date of delivery.
  • The item is not part of any non-returnable or non-refundable categories (e.g., custom-made items, clearance items, or personalized products).

2. Return Process:

If you wish to return an eligible item, please follow these steps:

  • Contact our customer support team within the specified return period to initiate the return process.
  • Provide the order details, including the order number and item(s) you wish to return.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and return shipping address, if applicable.
  • Ensure that the item is securely packaged to prevent any damage during transit.

3. Return Shipping:

Depending on the reason for the return and your location, return shipping may be arranged by Urban Arc Furniture or you may be responsible for the return shipping costs. Our customer support team will provide you with the appropriate instructions and assist you in the return shipping process.

4. Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in point 1. If the returned item is approved, we will process the refund according to your original payment method. Please note that the refund may take some time to reflect in your account, depending on the payment provider's processing time.

5. Non-Refundable Items and Fees:

Certain items and fees may be non-refundable, including:

  • Shipping fees (unless the return is due to a mistake on our part or a defective item).
  • Custom-made or personalized items.
  • Clearance or final sale items.
  • Any additional fees incurred during the return process, such as return shipping costs (unless covered by Urban Arc Furniture due to a defect or error).

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement, repair, or refund, depending on the specific circumstances and the availability of the item.

7. Cancellation of Orders:

If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. If the order has already been shipped, the standard return process will apply.

8. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team. We are here to assist you and provide further clarification as needed.

Please note that this Return and Refund Policy is subject to change without prior notice. We recommend reviewing it periodically for any updates.