Shipping Policy - Urban Arc

Last Updated: December 19, 2024

Delivery Areas & Timeframes

Within Lahore (Business Territory)
- Standard Delivery Time: 48 Hours
- Cash on Delivery (COD) Time: 48 Hours
- Free delivery on all orders above 70,000
- Real-time tracking available

Outside Lahore
- Standard Delivery Time: 6-7 Business Days
- Cash on Delivery (COD) Time: 6-7 Business Days
- Standard Delivery charges apply
- 20% Down payment will be applicable
- Tracking details provided via SMS/WhatsApp

Order Processing

Business Days
- Monday to Saturday
- Orders placed after 5 PM will be processed the next business day
- Excludes public holidays

Tracking Your Order
- Tracking number provided via SMS/WhatsApp
- Real-time updates available
- Customer service support during business hours

Delivery Guidelines

Address Accuracy
- Please ensure complete and accurate delivery address
- Include landmark references where possible
- Provide active contact number
- Mention alternate contact if available

Delivery Attempts
- Maximum of two delivery attempts will be made
- Redelivery charges may apply after failed attempts
- Customer will be notified before each delivery attempt

Special Conditions

Delivery Inspection
- Check product at time of delivery
- Report any visible damage immediately
- Video documentation required for damage claims
- Verify all components are included

Bulk Orders
- Special handling for corporate/bulk orders
- Custom delivery timeframes may apply
- Prior coordination required for large deliveries

Delays & Exceptions

Possible Delay Causes
- Severe weather conditions
- Public holidays
- Local restrictions
- Incomplete/incorrect address
- Unavailability of recipient

Communication
- Customers will be notified of any delays
- Updated delivery timeframes will be provided
- Customer service available for queries

Contact Information

Customer Support
- Email: urbanarc24@gmail.com
- Whatsapp No: +923247777717
- Location: G7, Big City Plaza, Liberty Roundabout, Lahore
- Business Hours: Monday-Saturday, 10:30 AM - 8:30 PM

Additional Notes

1. Holiday Schedule
   - Extended delivery times during public holidays
   - Prior notice for holiday schedules
   - Special arrangements for urgent deliveries

2. Weather Conditions
   - Delivery times may vary during monsoon season
   - Safety-first approach in adverse conditions
   - Customer notification of weather-related delays

3. Remote Areas
   - Additional delivery time may apply
   - Extra charges may be applicable
   - Subject to courier service availability

Cancellation & Returns
- Refer to our Return Policy for detailed information
- Cancellation available before dispatch only
- Specific terms apply for different regions

This shipping policy is subject to change. Any updates will be posted on our website.